Table of Contents

Getting started with Elevate services

Introduction

If you're trying out your new services for the first time, congratulations and welcome! You'll be excited to see all of the features available within the various aspects of your new services.

You should have received Elevate user credentials consisting of a username and password. This information will be necessary to utilize the applications listed below.

There are three links next to each device type. Each of the apps serves a different purpose: Elevate provides voice calling, text messaging/chat, voicemail management, and related settings. It also provides video conferencing and meetings, as well as voice conferencing. Includes dial-in number to provide to participants that are unable to use a device. ShareSync provides file synchronization and backup automatically once installed.

Mobile Phones and Tablets

Apple iPad and iPhone

Elevate (Phone, SMS, Voicemail, Voice/Video Meetings) ShareSync (File Backup/Sharing)

Android Tablets and Mobile Phones

Elevate (Phone, SMS, Voicemail, Voice/Video Meetings) ShareSync (File Backup/Sharing)

Microsoft Windows based devices

Elevate (Phone, SMS, Voicemail, Voice/Video Meetings) ShareSync (File Backup/Sharing)

Apple macOS (iMac, MacBook, Mac Mini, Mac Pro)

Elevate (Phone, SMS, Voicemail, Voice/Video Meetings) ShareSync (File Backup/Sharing)

Getting Started with Applications

You'll probably be better off just installing the application and trying out the features for yourself to try to learn what you can do. To get a quick overview of the features, check out this PDF document which also includes a link for live training sessions held every week!

There are also some extensive resources for learning about the functionality as well. To get started, choose the app you're interested in learning about: Mobile app or Desktop app

Getting Started with Faxes

If your account has been configured to send/receive faxes, you'll want to make sure you have the settings how you want them. Sending and receiving faxes is very straightforward, and can be done by logging in to the portal at haugfax.com

Note

You can also access the fax interface via the Admin control panel. Find it under Elevate > Resources & Utilities > (Fax Name) > Settings.

Administrator control panel access

If you were provided with (or already configured) administrative credentials, then you can access the Control Panel here.