Haug Tech Knowledge Base

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====== Getting started with Elevate services ======

==== Introduction ====
If you're trying out your new services for the first time, congratulations and welcome!   You'll be excited to see all of the features available within the various aspects of your new services.   

You should have received Elevate user credentials consisting of a username and password.  This information will be necessary to utilize the applications listed below.

There are three links next to each device type.   Each of the apps serves a different purpose:
**Elevate** provides voice calling, text messaging/chat, voicemail management, and related settings.   It also provides video conferencing and meetings, as well as voice conferencing.   Includes dial-in number to provide to participants that are unable to use a device.
**ShareSync** provides file synchronization and backup automatically once installed.

==== Mobile Phones and Tablets ====

=== Apple iPad and iPhone ===
[[http://haug.link/elevi|Elevate (Phone, SMS, Voicemail, Voice/Video Meetings)]]
[[http://haug.link/ssynci|ShareSync (File Backup/Sharing)]]

=== Android Tablets and Mobile Phones ===
[[http://haug.link/eleva|Elevate (Phone, SMS, Voicemail, Voice/Video Meetings)]]
[[http://haug.link/ssynca|ShareSync (File Backup/Sharing)]]

=== Microsoft Windows based devices ===
[[http://haug.link/elevw|Elevate (Phone, SMS, Voicemail, Voice/Video Meetings)]]
[[http://haug.link/ssyncw|ShareSync (File Backup/Sharing)]]

=== Apple macOS (iMac, MacBook, Mac Mini, Mac Pro) ===
[[http://haug.link/elevm|Elevate (Phone, SMS, Voicemail, Voice/Video Meetings)]]
[[http://haug.link/ssyncm|ShareSync (File Backup/Sharing)]]

==== Getting Started with Applications ====
You'll probably be better off just installing the application and trying out the features for yourself to try to learn what you can do.  To get a quick overview of the features, check out [[http://haug.link/elevategetstarted|this PDF document]] which also includes a link for live training sessions held every week!

There are also some extensive resources for learning about the functionality as well.   To get started, choose the app you're interested in learning about: [[http://haug.link/elevatekbm|Mobile app]] or [[http://haug.link/elevatekbd|Desktop app]]

==== Getting Started with Faxes ====
If your account has been configured to send/receive faxes, you'll want to make sure you have the settings how you want them.   Sending and receiving faxes is very straightforward, and can be done by logging in to the portal at [[https://haugfax.com|haugfax.com]]

=== Note ===
You can also access the fax interface via the Admin control panel.  Find it under **Elevate** > **Resources & Utilities** > (Fax Name) > **Settings**. 

==== Administrator control panel access ====
**If you were provided with** (or already configured) administrative credentials, then you can [[https://haugtech.com/cp|access the Control Panel here]].
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